Support & FAQ

Real help, from people who built this for their own family. Email hello@rejoinvoice.com — we answer within a day.

Getting started

Setting up for a parent or spouse
On the second onboarding screen choose “I'm helping someone.” You'll set up together — their name, their voice, an optional caregiver PIN — and Rejoin keeps them in charge: it speaks only in their voice, and their words always need their tap.
Banking a Personal Voice (do this early)
Personal Voice is built into iPhone (Settings → Accessibility → Personal Voice). It is one sitting of reading phrases aloud, and is best done while speech is still comfortable. Once banked, Rejoin finds it automatically during setup. If speech has already changed, Apple lets you record using short three-word phrases instead, and Rejoin's built-in voices are warm and adjustable. Full walkthrough: how to set up Apple Personal Voice.
The three-minute setup
Splash → optional account → six short steps: who it's for, what's making speech hard, your voice (your first sentence is spoken aloud right here), a bit about your life, and whether anyone helps with your care. Every step can be skipped and changed later in Me.

Using Rejoin

How do the live reply suggestions work?
While the Speak page is open, Rejoin listens (the gold orb breathes to show it). When someone asks you something, three replies appear in your style. Tap to speak, switch tone with Reply-as, hold a card to edit it first — or ignore them and type. Tap the orb any time to mute; it turns gray and stays muted until you tap again.
My speech is hard to understand. Can Rejoin still help?
Yes — this is one of its favorite jobs. Speak as you can, and Rejoin shows “You said something like…” with its best guesses. Tapping the right one speaks it and teaches Rejoin your sounds, so guesses keep getting better. This learning stays on your device.
Adding and arranging sayings
Tap + on the Sayings page to write one. Hold any tile to pin, edit, or move it. Tap the arrange button to drag your board into exactly the order you want — tiles never reorder themselves.
Setting up the Care tab
Turn it on during setup or later (Me → Care tab). It keeps the care log, check-ins, routines, and handoff notes on this device, and a helper can share a summary from the Care page in a couple of taps. The optional caregiver PIN protects settings and the log. You can turn the whole tab off whenever you like.

Troubleshooting

Suggestions aren't appearing
Check three things: the orb isn't gray (tap to unmute), you're on the Speak page (listening only happens there), and you're online. Offline, Rejoin shows your most-used phrases instead — that's by design, not a bug.
The voice doesn't sound right
Me → Voice & speech: adjust rate and pitch, and add pronunciations for names Rejoin gets wrong (“Aoife — EE-fa”). If Personal Voice isn't listed, confirm it's enabled in iOS Settings → Accessibility → Personal Voice → Allow apps to request access.
Buttons are hard to hit
Me → Comfort: set Button size to Huge, and turn on Steady taps — taps register when you lift your finger, so brushes and tremors are ignored. High contrast lives there too.

Cost, devices and privacy

What devices and iOS version do I need?
Rejoin runs on iPhone and iPad with iOS or iPadOS 17 or later. There is no Android version.
Does Rejoin work on iPad?
Yes. iPad is Rejoin's favorite place. It has a dedicated table mode designed to be read from across a table, with bigger text and a layout for resting flat on a lap or table.
Do I have to use my own voice?
No, but you can. If you record Apple Personal Voice (free, built into iPhone and iPad), Rejoin speaks in a voice that sounds like yours. If you would rather not, or your speech has already changed, Rejoin's built-in voices are warm and adjustable. Note that Apple offers Personal Voice in English (US), Mandarin and Spanish (Mexico) only, so it is not available in German.
Will Rejoin say something I did not choose?
No. Rejoin+ suggests replies, but nothing is spoken until you tap it. Your words always need your tap, and that rule has no exceptions.
What happens to recordings of my conversations?
There are none. Speech is transcribed on your device and the audio is discarded immediately. Transcripts stay on your device, you can read everything Rejoin remembers, and one tap clears it.
What conditions is Rejoin built for?
Progressive and acquired speech loss, including ALS/MND, Parkinson's, MS, stroke-related dysarthria, cerebral palsy and laryngectomy. During setup you tell Rejoin what is making speech hard, and it adapts its defaults.
What languages does Rejoin support?
English, German and Spanish. The app follows your phone's language.
Can I get my data out?
Yes. Me, then Your data, then Export writes everything to a single JSON file you keep: your sayings, spoken history, care log and conversations. It is your data and it is not held hostage.

For clinicians & SLPs

Verified speech-language pathologists get a free professional account, and every patient you refer starts Rejoin+ at no cost. Full detail, including the honest limitations: how the clinician program works. For a walkthrough or to suggest defaults for a condition we should serve better: clinicians@rejoinvoice.com.

Contact

hello@rejoinvoice.com — support, feedback, anything. A person answers within a day. If Rejoin is misbehaving in a way that affects someone's ability to communicate, mark the subject URGENT and we treat it like the outage it is.